Internal position - Helpdesk Agent FR/UK (H/F/X)
CTG PSF is an IT Services Company dedicated to various clients mainly in the financial sector. Our Delivery Center dedicated to Customer Support is currently growing ! We are looking for an experienced Service Desk agent (M/W/X) ready to join this talented team. (Mainly Bertrange and / or Esch sur Alzette)
YOUR MISSIONS
Here are the missions that are waiting for you!
- Mainly in the financial field, you will have to adapt yourself to different situations by using your experience, your knowledge but also your colleagues advice
- You will also be involved in customers projects
- To be more precise, you will have to provide these following tasks :
- Support on network infrastructure,
- Call handling, tracking, dispatching, and escalation,
- Monitoring critical systems,
- Participation to infrastructure improvement projects.
YOUR PROFILE
- You have at least 2 years’ experience in a similar position in which you have developed your knowledge in IT products like : Ticketing Tools, MS Windows systems, MS Office (including Outlook), Office 365, Active Directory, SharePoint...
- You are open minded and ready to work in a multicultural environment,
- You have a great Team Spirit and you are customer oriented,
- You are able to speak French and English,
- Very important : as we are providing 24/7 service to our customers, you are available to work on nights and weekends,
- ITIL certification would be an added-value
- You hold an EU driving Licence
OUR OFFER
- An attractive salary package with or without a company car
- A 13th month at the end of the year or each month
- Meal Vouchers or financial compensation
- A dedicated training program with personal development plans
- Extra-legal advantages (IT material, banks, ...)
- Regular events with the CTG team: learning lunches, Staff meeting, Xmas, Marathons,...
Would you like to evolve in a structure where professional commitment and career development are key words? Then apply right now!
Within the framework of our PSF certification, please note that an extract of police record will be asked during our process of recruitment.
As a signatory of the Diversity Charter, in line with our policy of diversity and inclusion, this position is open to all candidates, regardless of their origin, nationality, gender, skin color, ethnic or social background, religion, age, disability, sexual orientation or stage of life.
Compétences appréciées
Windows Server
Active Directory
MS Office 365
MS Exchange
Windows
Jira
Service Now
Service Now
CISCO
Qualités appréciées
- Dynamique
- Flexible
- Communication
- Rigoureux
- Esprit d'analyse
- Esprit d'équipe
- Autonomie