Service Desk Agent (Luxembourg)
CTG IT Solutions is a renowned IT Services Company dedicated to European Institutions. We are seeking a highly motivated and skilled Service Desk Agent to join our dynamic team. The successful candidate will play a crucial role in maintaining and enhancing the overall IT support services within our organization. The ideal candidate should possess a blend of technical expertise, excellent problem-solving skills, and strong interpersonal abilities.
YOUR MISSIONS:
- Log incidents promptly and accurately.
- Categorize and prioritize incidents based on severity and impact.
- Diagnose and resolve incidents efficiently, ensuring minimal disruption to users.
- Close incidents upon successful resolution and document solutions for future reference.
- Escalate incidents to appropriate teams when necessary, ensuring timely resolution.
- Take ownership of incidents, providing continuous communication throughout the incident lifecycle.
- Handle both in-policy and out-of-policy service requests with professionalism and efficiency.
- Intervene onsite at user locations or temporary locations as required.
- Execute IMACD (Install, Move, Add, Change, and Dispose) tasks effectively.
- Raise requests for authorization of service requests as per established procedures.
YOUR PROFILE:
- You are able to speak and write fluently at least English and French, to communicate easily with all the client's users
- You are experienced and have already worked in a similar position for 2 years
- Proficient experience with the MS Office Suite.
- Strong experience with Microsoft Operating Systems (Windows 7 and 10).
- Knowledge of mobile devices and mobile phone services.
- Excellent problem-solving skills with a logical and methodical approach.
- Familiarity with ticketing and Configuration Management Database (CMDB) tools.
- Understanding of networking and networking protocols.
- Flexibility and stress resilience in a dynamic IT support environment.
- Ability to work cooperatively in a team-oriented setting.
- Pan-European mindset, with the ability to collaborate effectively in a diverse environment.
- Exceptional attention to detail.
- Hands-on experience in troubleshooting PCs, Laptops, Tablets, VPN, etc.
- Customer and service-focused approach to support delivery.
- Strong spoken and written interpersonal, communication, and presentation skills.
OUR OFFER:
At CTG, we believe in rewarding our employees and providing an appealing work environment. When you join our team you can expect:
- An attractive salary package, including the option for a company car, to recognize and appreciate your contributions.
- Enjoy an additional 5 vacation days each year, supporting your well-being and personal commitments.
- Benefit from a dedicated training program tailored to your growth and career advancement.
- Take advantage of IT material benefits and partnerships with banks, adding value to your overall package.
- Participate in exciting team events, including learning lunches, team buildings, fun activities, and festive celebrations, fostering camaraderie and a positive work culture.
Please note that a criminal record check will be required for this position.
Discover the exciting opportunities that await you at CTG IT Solutions, where your IT expertise meets a world of possibilities!
Compétences appréciées
Windows
MS Office 365
Qualités appréciées
- Responsable
- Rigoureux
- Dynamique
- Esprit d'équipe