Stefanini
Stefanini
Service desk agent
Intermédiaire
As a Service desk agent, your role will be to provide client specific product on software/hardware requests. The Technician will handle customer calls and emails, troubleshoot, document and resolve IT related issues on scope based on solutions found in the knowledge base. The Technician must work in a timely and efficient manner while ensuring attendance, quality and customer service metrics are met.
The roles are available in 3 shifts options:
Option 1: Mon - Fri from 6am to 10pm
Option 2: 24/7
Option 3: Mon - Fri from 7am to 7pm
Métiers affiliés