Service Desk Engineer
The Opportunity
Are you ready to be the driving force behind our IT Team's success? We're not just looking for someone to fill a role; we're seeking individuals with high potential who are eager to grow alongside us.
As a Service Desk Support Engineer L1, you'll be stepping into a role that offers more than just technical challenges. You'll have the chance to carve out your path within our company, leveraging your skills and ambition to reach new heights. We believe in nurturing talent and providing opportunities for professional development and advancement. Whether it's through mentorship programs, access to training resources, or exposure to diverse projects, we're committed to supporting your growth journey every step of the way.
A snapshot of what you will be doing here:
· Be the Single Point of Contact for end users, offering first-class customer service.
· Receive and handle calls, chats, and emails, serving as a reliable customer liaison.
· Log incidents and requests using our Service Management tool.
· Update and maintain records of all relevant incidents and service requests.
· Conduct initial assessments and diagnose incidents and service requests.
· Escalate complex issues to support engineers in different levels of expertise.
· Monitor and track the progress of incident resolution, meeting service level agreements (SLAs).
· Keep end users informed about the status and progress of their incidents.
· Manage the entire incident lifecycle, ensuring closure and verification.
· Provide prompt incident closure and obtain confirmation from satisfied end users.
We are looking for an individual who:
· Master's or bachelor's degree in Computer Science, Information Technology, engineering or a related field (preferred)
· Is passionate about IT and driven to deliver exceptional customer service.
· Possesses IT skills, particularly in Windows, AD, and MS Office, with a strong desire to learn and grow.
· Has excellent communication skills and a customer-centric mindset.
· Is Fluent in English, both oral and written (knowledge of Dutch or French is a strong asset).
· resides in Belgium.
We think you will love working with us:
· A top international team with an HQ in Belgium where we live by our company values
· A company with short decision lines where our employees are central to the success of the company
· Exposure to a wide range of technologies and projects.
· An environment where you can develop and grow
· Fun team activities in real life again. We enjoy drinks on Thursdays!
· Easily accessible by public transport & by car
Our company
At TCR Group, we're dedicated to revolutionizing the aviation industry by providing integrated solutions for Ground Support Equipment (GSE). Our comprehensive offerings include GSE rental, leasing, and maintenance services. With our headquarters located near Brussels and a team of approximately 1700 employees, we boast a global operational presence spanning over 200 airports across America, Europe, Asia Pacific, and the Middle East. Our relentless commitment to excellence has established us as a trusted partner for our customers worldwide.
Do you meet the qualifications and are you excited about the opportunity?
If you are a high-potential candidate with a passion for IT, we would love to hear from you!
Apply now and embark on an exciting career as a Service Desk Engineer, making a meaningful impact every day.
Compétences appréciées
Windows
MS Office 365
Qualités appréciées
- Communication
- Convainquant